Creating an mHealth App for Colorectal Cancer Screening: User-Centered Design Approach.

TitleCreating an mHealth App for Colorectal Cancer Screening: User-Centered Design Approach.
Publication TypeJournal Article
Year of Publication2019
AuthorsGriffin, Lauren, Donghee Lee, Alyssa Jaisle, Peter Carek, Thomas George, Eric Laber, Benjamin Lok, Fran├žois Modave, Electra Paskett, and Janice Krieger
JournalJMIR Hum Factors
Date Published2019 May 08

BACKGROUND: Patients are increasingly using mobile health (mHealth) apps to monitor their health and educate themselves about medical issues. Despite the increasing popularity of such apps, poor design and usability often lead to suboptimal continued use of these apps and subsequently to poor adherence to the behavior changes at which they are aimed. One solution to these design problems is for app developers to use user-centered design (UCD) principles to consider the context and needs of users during the development process.OBJECTIVE: This study aimed to present a case study on the design and development process for an mHealth app that uses virtual human technology (VHT) to encourage colorectal cancer (CRC) screening among patients aged 50 years and above.METHODS: We have first provided an overview of the project and discussed its utilization of VHT. We have then reviewed UCD principles and how they can be incorporated into the development of health apps. We have described how we used UCD processes during the app's development. We have then discussed the unique roles played by communication researchers, computer scientists, clinicians, and community participants in creating an mHealth app that is credible, usable, effective, and accessible to its target audience.RESULTS: The principles of UCD were woven throughout the project development, with researchers collecting feedback from patients and providers at all stages and using that feedback to improve the credibility, usability, effectiveness, and accessibility of the mHealth app. The app was designed in an iterative process, which encouraged feedback and improvement of the app and allowed teams from different fields to revisit topics and troubleshoot problems.CONCLUSIONS: Implementing a UCD process contributed to the development of an app, which not only reflected cross-disciplinary expertise but also the needs, wants, and concerns of patients.

Alternate JournalJMIR Hum Factors
Original PublicationCreating an mHealth App for Colorectal Cancer Screening: User-Centered Design Approach.
PubMed ID31066688
PubMed Central IDPMC6530259
Grant ListR01 CA207689 / CA / NCI NIH HHS / United States
R01 DK108073 / DK / NIDDK NIH HHS / United States